Retningslinjer for informasjonskapsler

General information for clients about cookies

In general terms, cookies are messages sent by the server to the user’s computer consisting of text files that are stored in the computer’s memory. They compile information on the page visited, the time the machine is connected to the Internet, etc. The cookies are sent back to the server every time the user enters that page.

Cookies cannot read data on your hard disk or read cookie files created by other suppliers. Logs are files stored on the Publisher’s server that record information on their navigation and are intended to analyse the system’s operation, locate incidents and problems that may arise and solve them in the shortest time possible, continue to offer the services requested, better understand users’ preferences and offer other services that might be to users’ tastes.

If a user revokes their consent in the manner provided in this policy or modifies the conditions of access to cookies through their browser –as explained below– navigating the Editor’s website will be more difficult and it will not be able to adapt to the user’s specific needs.

 

Description of types of cookies commonly used on the Internet

Below is a description of the types cookies generally used according to who creates them, their life span and their purpose:

  1. Types of cookies according to the entity that manages them:
    1. Own cookies: these are cookies that are sent to the user’s equipment from a computer or domain managed by the Publisher itself and which provides the service requested by the user
    2. Third-party cookies: these are cookies that are sent to the user’s equipment from a computer or domain that is not managed by the Publisher and which processes the data obtained by the cookies.
  2. Types of cookies according to the length of time they remain activate:
    1. Session cookies: these are a type of cookies designed to collect and store data while the user is visiting a web page. They are generally used to store information that is only used to provide the service requested by the user on a single occasion (e.g. a list of products purchased).
    2. Permanent cookies: these are cookies in which the data is still stored in the terminal and can be accessed and processed during a period defined by the Cookie Publisher; this period can last from a few minutes to several years.
  3. Types of cookies according to their purpose:
    1. Technical cookies: these allow the user to navigate a web page, platform or application and use its various options or services. For example, to control traffic and communicate data, identify the session, access restricted areas, remember the components of an order, perform an order purchase-process, make a registration request or a request to take part in an event, use security elements during navigation, store contents disseminating videos or sound or share content through social networks.
    2. Personalization cookies: these allow the user to access the service using some predefined general characteristics based on a series of criteria in the user’s machine, such as the language, the type of browser through which the user accesses the service, the regional configuration from where the service is accessed, etc.
    3. Analytical cookies: these allow the Publisher to monitor and analyse users’ behaviour on the Websites to which they are linked. The information collected by this type of cookies is used to measure the activity of the websites, application or platform and to draw up user navigation profiles for the sites, applications and platforms, to help define improvements based on the analysis of the user data.
    4. Advertising cookies: these allow highly efficient management of the advertising spaces that, where applicable, the Publisher has included in a web page, application or platform from which the requested service is provided, based on criteria such as the published content or the frequency with which the ads are displayed.
    5. Behavioural advertising cookies: these allow highly efficient management of the advertising spaces that, if applicable, the Publisher has included in a web page, application or platform from which the requested service is provided. These cookies store information on user behaviour obtained through the continuous observation of user browsing habits; they provide a specific advertising target profile.

 

Information on the use of cookies on the Website and on obtaining your consent

The Publisher uses Own cookies: these are cookies that are sent to the user’s equipment from a computer or domain managed by the Publisher itself and which provides the service requested by the user.

The site also contains third-party cookies: these are cookies that are sent to the user’s equipment from a computer or domain that is not managed by the Publisher and which processes the data obtained by the cookies.

Below is detailed information on all the cookies used on the Website, indicating who is responsible for them, their purpose, their duration and whether they are own or third-party cookies:

 

Cookies Técnicas:

Cookie Owner Lifespan Ownership Purpose
Technical Escandinava Session Own Session cookie, for when a user starts a session in the same site several times.
Technical Escandinava 1 year Own They are used with the aim of allowing the user to initiate an on-line chat.

 

Personalisation cookies:

Cookie Owner Lifespan Ownership Purpose
Personalisation google.com 6 months Third Party Google saves user preferences and other information.

 

Analytical cookies:

Cookie Owner Lifespan Ownership Purpose
Analytics Escandinava 2 years Own It is used to distinguish users.
Analytics Escandinava 10 minutes Own It is used to limit the percentage of requests.
Analytics Escandinava Session Own They are necessary for the proper functioning of the site. Session tracking.
Analytics zopim.com 5 years Tercero This application has been developed by Zopim, which provides us with the audience-analysis service for our page.
Analytics hotjar.com 1 year Third Party This cookie allows us to measure and analyse the navigation and behaviour of users on the Website.

 

Behavioural advertising cookies:

Cookie Owner Lifespan Ownership Purpose
Advertising Escandinava 1 year Own They are necessary for the proper functioning of the site. Session tracking.
Advertising Session Third Party These cookies are used to determine the number of times that visitors see our ads and click on them.
Advertising msn.com 2 years Third Party It allows user tracking by synchronizing the ID across many Microsoft domains.
Advertising 6 months Third Party It allows user tracking by synchronizing the ID across many Microsoft domains.
Advertising 2 years Third Party It allows user tracking by synchronizing the ID across many Microsoft domains.
Advertising 6 months Third Party It allows user tracking by synchronizing the ID across many Microsoft domains.

 

In accordance with the information provided, you as a user expressly consent to the use of the cookies and their respective purposes to which we have referred.

 

Exercise of rights and revocation of consent

You may at any time exercise your right of access, rectification, cancellation and opposition to the processing of your Data, in the terms provided by law, by contacting the Publisher’s postal address, which is indicated at the beginning of this document, and attaching a copy of the document that certifies your identity.

Using the means indicated above, you may revoke the specific consents for the use of the cookies that we request in this clause at any time, without retroactive effects and in the legally foreseen terms by contacting the Publisher’s postal address –indicated at the beginning of this document– and sending a copy of a document that proves your identity.

Moreover, users can prevent Cookies being generated by selecting the corresponding option in their browsers; to do so they must access the privacy settings options and select the option that disables the automatic acceptance of cookies.

For more information choose between your browsers:

Internet Explorer
Tools -> Internet Options -> Privacy -> History -> Settings
For more information see Microsoft support or the browser Help menu.
Firefox
Tools -> Options -> Privacy -> History -> Custom Settings
For more information see Mozilla support or the browser Help menu.
Chrome
Settings -> Show Advanced options -> Privacy -> Content Settings.
For more information see Google support or the browser Help menu.
Safari
Preferences -> Security.
For more information see Apple support or the browser Help menu.

 

Hva sier kundene våre?

“Jeg har hatt Escandinavia de Electricidad i ett år. Jeg er meget fornøyd med selskapet, jeg mottar alle fakturaene per e-post til riktig tid, og all kommunikasjon foregår på engelsk.”

Stuart, Alicante

“Faren min er forholdsvis gammel, og vi har ikke hatt noen problemer siden vi byttet til Escandinava de Electricidad. Kundeservicen er meget vennlig og de løser enhver utfordring som vi har hatt under en og samme telefonsamtale. Tusen takk for måten dere behandler min far på. Det gir meg trygghet.”

Begoña, Valencia

“Jeg har anbefalt Escandinava de Electricidad til vennene mine. Jeg sparer 15% i forhold til den forrige leverandøren min. Fakturaene er enkle, klare og uten overraskelser. De har ikke forsøkt å legge til noen former for vedlikeholdskontrakter. Dette problemet hadde med mitt forrige selskap.”

Cristina, Madrid

Byttet til Escandinava de Electricidad skjedde raskt og greit, og damen på Kundeservice forklarte meg tydelig hva jeg skulle gjøre. Siden jeg har vært hos dere har jeg merket at jeg har spart mange penger på min strømregning”.

Sara, Barcelona