Generelle betingelser

Accessing, navigating and using the www.Escandinava de Electricidad.com website implies the express and unreserved acceptance of all these terms and conditions of use. Said acceptance has the same validity and is as effective as any contract signed in writing.

The observance of and compliance with these Terms and conditions shall be required of any person who accesses, browses or uses the Web. If you do not agree with these terms, do not access, browse or use any page of the website.

 

1. COMPANY DATA

  • Owner: Escandinavia de Electricidad SLU. (hereinafter Escandinava de Electricidad) with CIF B-85551273 and registered office at Calle Floridablanca 66 Bajo 9 08015 (BARCELONA), email dpd@escandinavaelectricidad.es, telephone 931845583, and 900373681.
  •  Registered in the Mercantile Registry of Barcelona in Volume 41054, page 54, page B-377318

 

2. PURPOSE AND SCOPE

These terms and conditions of use regulate the access, navigation and use of the Web www.Escandinava de Electricidad.com without prejudice that Escandinava de Electricidad reserves the right to modify the presentation, configuration and content of the Web, as well as the conditions required to access and/or use it. Access to and use of the Content and Services after the entry into force of the amendments or changes to the conditions implies their acceptance.

Nevertheless, access to certain content and the use of certain services may be subject to certain specific conditions, which will be clearly shown in all cases and must be expressly accepted by users. These particular conditions may replace, complete or, where appropriate, modify these particular conditions of use.

Escandinava de Electricidad reserves the right to wholly or partially modify these terms and conditions, publishing any change in them in the same media in which these conditions of use appear or through any kind of communication addressed to users.

 

3. ACCESS AND REGISTRATION

Access to the contents of the web is completely free, although there may be sections or particular services that require payment. This will be duly informed, and, in any case, users must expressly accept this condition if they wish to enjoy these services.

If you do not have a username and password to access our platform https://oficinavirtual.escandinavaelectricidad.es/, you must contact us by phone or email and we will provide you with new access credentials. When you access the portal you can change your username and password and consult your contract details, your bills and your consumption history.

Children under legal age are forbidden to access the Virtual Office. However, if a minor access the Virtual Office it will be presumed that access was made with the prior and express authorization of their parents, guardians or legal representatives, notwithstanding that Escandinava de Electricidad reserves the right to perform as much verification as it considers appropriate.

Entering and navigating the Web does not require registration; however, to make a purchase or to receive advertising, information and periodic offers of our promotional campaigns and our products, users must fill in the web forms provided. Registering on the Web is free, unless expressly indicated otherwise.

Under no circumstances shall Escandinava de Electricidad be liable for the accuracy of the registration data provided by end users. Therefore, each user is liable for the possible consequences, errors and failures that may subsequently arise from the lack of veracity of the data.

 

3.1. REQUIREMENTS FOR REGISTERING AS A USER

Users must be over 18 years of age to register and they must provide all the required, mandatory data.

Similarly, the registered user accepts that the registered user account is personal and non-transferable, taking into account that only natural persons may register; legal persons may not.

Under no circumstances can the registered user account be assigned to several persons. Escandinavia de Electricidad may cancel an account as soon as this circumstance is detected, without prejudice to reserving the legal actions that may correspond.

 

3.2. CANCELLING A REGISTERED USER

Users can request that their account be deleted from the Web at any time, simply by requesting cancellation by email to dpd@escandinavaelectricidad.es, indicating the username and the specific service to be cancelled.

In any case, after cancellation, a user may request a new registration as a client, although Escandinava de Electricidad reserves the right not to admit said registration in the cases specified in the clause called «Unauthorized uses”. Escandinava de Electricidad also reserves the right to reject a registration in event of conflict or controversy between the parties that have yet to be resolved or in cases terminated with acknowledgement of fault or negligence by the client and/or damage to Escandinava de Electricidad, its collaborators and associates or its users, clients or potential clients.

 

4. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

Escandinava de Electricidad is the owner or, where appropriate, holds the corresponding licenses to exploit the intellectual and industrial property of the Web, as well as the rights of intellectual and industrial property on the information, materials and contents of the Web.

Under no circumstances will it be understood that accessing, navigating and using the Website by the user implies a waiver, transmission, license or total or partial transfer of said rights by Escandinava de Electricidad. The user has a right to use the contents and/or services of the Web within a strictly domestic context.

References to and use of trademarks or registered trade names, or other distinctive symbols, whether owned by Escandinava de Electricidad or by third parties is forbidden without the consent of Escandinava de Electricidad or their legitimate owners. At no time, unless expressly stated otherwise, does access, browsing or use of the Website and/or its contents give the user any rights to the trademarks or registered names or symbols included in it.

All intellectual and industrial property rights on the contents and/or services of the Website are reserved. Specifically, it is forbidden to modify, copy, reproduce, publicly communicate, transform or distribute by any means and under any form, the entire or partial contents in the Web, for public or commercial purposes, without the prior, express and written authorization of Escandinava de Electricidad or, as the case may be, the holder of the corresponding rights.

If Users send any information to Escandinava de Electricidad using the channels provided for this purpose on the page, they represent, warrant and agree that they are entitled to do so freely, that such information will not infringe any intellectual or industrial property rights, trademark, patent, trade secret, or other rights of third parties, and that such information is not confidential and is not harmful to others.

Users accept liability for and will hold the Corporation harmless of any communication made personally or in their name; this liability comprehends without restriction the accuracy, legality, originality and ownership of the communication.

 

5. LINKS

5.1 LINKS TO OTHER WEBSITES

If the Website displays links to other pages through links, buttons or embedded content, Escandinava de Electricidad declares that it does not have the power or human or technical resources to know, control or endorse any information, content, products or services provided by other Web sites to which links can be made from the Website.

Consequently, Escandinava de Electricidad cannot accept liability for any part of the content of the Web page to which a link from Escandinava de Electricidad’s Website may be made. this specifically includes but is not limited to, its operation, access, data, information, files, quality and reliability of its products and services, their own links and/or any of its contents in general.

Thus, if users gain actual knowledge that the activities developed through these third-party web pages are illegal or contravene morality and/or public order, they must immediately notify Escandinava de Electricidad so that the latter can disable the access link to them as soon as possible.

In any event, the establishment of any link from the Website to a third-party website does not imply that there is any relationship, cooperation or dependence between Escandinava de Electricidad and the party responsible for the Website.

 

5.2 LINKS TO THE WEB CHANNEL ON OTHER PLATFORMS AND SOCIAL NETWORKS

Escandinava de Electricidad offers users technical link devices that allow users to access Web sites and pages on different platforms and social media belonging to and/or managed by third parties. (For example, Facebook, Twitter, Pinterest, Google+, etc.). These applications are only installed to provide users with access to these channels.

The installation of these applications do not imply the existence of any relation between Escandinava de Electricidad and the owner of the linked website, nor the acceptance and approval of Escandinava de Electricidad of their contents and/or services, and their owners are solely liable for them.

Escandinava de Electricidad never shares any type of private information about its users with Facebook or Twitter, or any other social media that may be incorporated in the future. Escandinava de Electricidad’s sole purpose is established in these Terms of use, as well as in the Privacy Policy. Thus, all the information that users wish to provide to these platforms will be provided under their own responsibility, and Escandinava de Electricidad does not intervene in the process.

Activating and using these applications may require the user to identify and authenticate themselves (login/password) on the corresponding platforms. These are completely external to Escandinava de Electricidad’s Website and beyond its control. When accessing said external networks, users enter environments that are not controlled by Escandinava de Electricidad, so Escandinava de Electricidad does not assume any liability for the security configuration of said environments.

Because Escandinava de Electricidad has no control over the content of these channels, users acknowledge and agree that Escandinava de Electricidad assumes no liability for the content or services which users can access on such sites, or for any content, products, services, advertising or any other material available on them. Users therefore should exercise caution when evaluating and using information, content and services on linked channels and when sharing their own or third-party information on them.

 

5.3 LINKS ON OTHER WEBSITES TO THE ESCANDINAVA DE ELECTRICIDAD WEBSITE

Escandinava de Electricidad does not authorize links to be established to its Web from Websites containing illicit, illegal, degrading, obscene materials or information or those that in general, contravene the law, morality, public order or generally accepted social standards.

However, users may establish links to the Web on their respective web pages, providing they meet the following conditions: a) the link may not reproduce the content of the Web or parts of it in any way; b) creating a browser or a border environment on the sections of the Web or modifying the platform in any other way is not allowed; c) false, inaccurate or incorrect statements or comments about the Web are not permitted and/or, particularly, it is forbidden to state or imply that Escandinava de Electricidad has authorized the link or that it has supervised or approved in any way the contents or services offered or made available on the web page from where the link is established; d) the website hosting the link to the Website must not contain illegal information or content contrary to generally accepted morality and good customs and public order, nor must it display content that is contrary to any third-party rights, including intellectual and industrial property rights and/or the right to honour, to personal or family privacy or to a person’s own image or any other right, or contents contrary to the regulations governing the protection of personal data.

Escandinava de Electricidad does not have the power or the human or technical resources to know, control or endorse any information, content, products or services provided by other Web sites from which links may be made to the Website. Escandinava de Electricidad does accept liability for any part of the Web page from which a link to the Website may be made, particularly including but not limited to, its operation, access, data, information, files, quality and reliability of its products and services, their own links and/or any of its contents in general.

 

6. TERMS AND CONDITIONS OF USE OF THE WEBSITE

Access or use of the Website for illegal or unauthorized purposes, with or without economic aims is not allowed and, therefore, the consequences of doing so will be the sole liability of the user. More specifically among other things, the following are prohibited:

  1. Use the Web in any way that may cause damage, interruptions, inefficiencies or defects in its functionality or in third-party computers;
  2. Use the Web to transmit, install or publish any virus, malicious code or other harmful programs or files;
  3. Use the Web to collect personal data of other users;
  4. Register a person on the Web with a false identity, supplant third parties or use a profile or perform any other action that may confuse other users about the identity of the originator of a message;
  5. Access without authorization any section of the Web, other systems or networks connected to the Platform, any Escandinava de Electricidad server or the services offered through the Web, by hacking or falsification, extraction of passwords or any another illegitimate means;
  6. Break, or attempt to break, the Web’s security or authentication measures or any network connected to it, or the security or protective measures inherent in the contents offered on the Web;
  7. Carry out any action that causes a disproportionate or unnecessary saturation of the Web infrastructure or in Escandinava de Electricidad’s systems or networks, or in the systems and networks connected to the Web; or
  8. Prevent the normal development of an event, contest, promotion or any other activity available through the Web or any of its functionalities, either by altering or trying to alter, illegally or in any other way, their access, participation or operation, or by falsifying their results and/or using fraudulent methods to take part, by any procedure, and/or by any practice that violates or in any way attempts to violate these Terms and Conditions of Use.

If a User fails to comply with any of the foregoing obligations Escandinava de Electricidad may adopt the appropriate measures under Law in the exercise of their rights or obligations; this may lead to deleting or blocking the User’s account, without any possibility of compensation for the damages caused.

Similarly, the Web has areas through in users can participate, publish their own content and/or share their own content or content published by Escandinava de Electricidad. These areas may be owned by Escandinava de Electricidad and therefore dependent and controlled by it, or be independent of Escandinava de Electricidad, as is the case of independent social media external to organization. We cannot be held liable for these, for their correct functioning or for the conditions and policies set forth by their managers. The Users themselves must give their consent and accept liability at all times for the treatment that is made of the information published on said platforms.

Therefore, we inform you that when a User participates in any of these areas, all other Web users will be able to access and use all the contents published by the former. Escandinava de Electricidad cannot control what use other people make of Users’ content and, therefore, Escandinava de Electricidad is not liable for said use. Escandinava de Electricidad recommends that you do not publish personal data or materials protected by intellectual and industrial property rights or any other rights.

In order to ensure the Platform is a secure environment and to protect our users, it is strictly forbidden to publish content that:

  1. May be considered to violate the fundamental rights to honour, to personal and family privacy or to the image of third parties and, especially, of minors.
  2. Contains photographs or personal data of third parties without having obtained the appropriate consent from their owners.
  3. Violates the confidentiality of communications, infringe intellectual and industrial property rights, or the regulatory rules for protecting personal data.
  4. Contains any illegal, racist, obscene, pornographic, abusive, defamatory, deceptive, fraudulent material or information or material or information that is in any way contrary to morality or public order.
  5. Contains «spam» and/or links to sites unrelated to the corresponding content.
  6. Includes advertising or commercial communications, to communicate advertising messages or to capture data for the same purpose.

The user who violates these prohibitions will be liable for any claim that occurs as a result. Even if there is no third-party claim, Escandinava de Electricidad reserves the right to prevent access to the Website to users who fail to comply with these conditions.

Escandinava de Electricidad does not control the content published by users on the Web and assumes no liability for these contents. However, Escandinava de Electricidad reserves the right to monitor and/or moderate any content published by users and, if said content violates these terms of use or the Privacy Policy to edit or delete it. Moreover, if you find any inappropriate information or content on the Website or content that may contravene current regulations, or the conditions set out on this website, we ask that you immediately inform Escandinava de Electricidad using the one of the several means available for this.

 

7. LIABILITIES AND GUARANTEES

Escandinava de Electricidad cannot guarantee the reliability, usefulness or veracity of absolutely all the information and/or services of the Website, nor of the usefulness or veracity of the documentation made available through it.

Consequently, Escandinava de Electricidad does not guarantee and is not liable for: (i) the continuity of the contents of the Website; (ii) the absence of errors in said contents; (iii) the absence of viruses and/or other harmful components on the Web or on the server that hosts t; (iv) the invulnerability of the Website and/or the impossibility of violating the security measures adopted; (v) the lack of usefulness or performance of the contents of the Web; and (vi) any damages caused to the Website itself or to a third party by any person who infringes the conditions, norms and instructions that Escandinava de Electricidad establishes on the Web or through the violation of the Web’s security systems.

However, Escandinava de Electricidad declares that it has adopted all the necessary measures within its possibilities and the state of the art to guarantee the operation of the Web and minimize both technical system errors, and in the contents published on the Web.

If the User becomes aware of the existence of any unlawful or illegal content, or content that breaks the laws or that could result in a violation of intellectual and/or industrial property rights, the data privacy regulations or any other right, they must immediately notify Escandinava de Electricidad to enable it to adopt appropriate action.

Escandinava de Electricidad does not guarantee the legality, reliability and usefulness of the contents provided by third parties through the Web.

Escandinava de Electricidad will not be liable for the veracity, integrity or updating of the information published on the Website from sources outside the Website (external news, reports from external professionals, etc.), nor from those contained on other websites through links from the Web.

Escandinava de Electricidad shall not be held liable for any hypothetical damages that may arise from the use of said information. Under no circumstances shall the aforementioned contents, opinions, comments and / or links will be considered as recommendation, sponsorship, promotion or advertising by Escandinava de Electricidad on medicines and/or health products, nor of the laboratories or manufacturers that produce them.

In any case, Escandinava de Electricidad reserves the right to suspend, modify, restrict or interrupt, temporarily or permanently, the access, navigation, use, hosting and/or downloading of the content and/or use of the Web services, with or without prior notification, to users who contravene any of the provisions of these terms and conditions of use, without the user being able to demand compensation.

 

8. PRIVACY AND COOKIES POLICY

In accordance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data, all personal data provided during the use of the website will be treated in accordance with the provisions of the Privacy Policy, which every user must expressly accept in order to use and register on the Web.

Any user that accepts these Terms and Conditions of use also knowingly, expressly and unequivocally accepts our Privacy Policy. The user also enjoys the rights of access, rectification, cancellation and opposition on their personal data, and may exercise them as explained in the aforementioned Privacy Policy.

 

9. APPLICABLE LAW AND JURISDICTION

These General Conditions shall be governed by Spanish law. The parties, waiving any other jurisdiction, submit by choice to resolve conflicts in the courts of the user’s jurisdiction. Likewise, as an entity adhering to Confianza Online and in the terms of its Code of Ethics, in case of disputes related to on-line contracting and advertising, data protection and protection of minors, the user may resort to the Confianza Online Out of Court dispute system (www.confianzaonline.es).

To lodge claims in the use of our services, users can write to the electronic or physical address indicated in the «Identification» section and Escandinava de Electricidad commits to seeking an amicable solution of the conflict at all times.

Last update: May 23, 2018

Hva sier kundene våre?

“Jeg har hatt Escandinavia de Electricidad i ett år. Jeg er meget fornøyd med selskapet, jeg mottar alle fakturaene per e-post til riktig tid, og all kommunikasjon foregår på engelsk.”

Stuart, Alicante

“Faren min er forholdsvis gammel, og vi har ikke hatt noen problemer siden vi byttet til Escandinava de Electricidad. Kundeservicen er meget vennlig og de løser enhver utfordring som vi har hatt under en og samme telefonsamtale. Tusen takk for måten dere behandler min far på. Det gir meg trygghet.”

Begoña, Valencia

“Jeg har anbefalt Escandinava de Electricidad til vennene mine. Jeg sparer 15% i forhold til den forrige leverandøren min. Fakturaene er enkle, klare og uten overraskelser. De har ikke forsøkt å legge til noen former for vedlikeholdskontrakter. Dette problemet hadde med mitt forrige selskap.”

Cristina, Madrid

Byttet til Escandinava de Electricidad skjedde raskt og greit, og damen på Kundeservice forklarte meg tydelig hva jeg skulle gjøre. Siden jeg har vært hos dere har jeg merket at jeg har spart mange penger på min strømregning”.

Sara, Barcelona